Key Responsibilities:

Own and manage CX-related data streams (store, service, digital, sales, and feedback touchpoints).
Build dynamic dashboards (Google Data Studio, Power BI, Tableau, etc.) that present real-time and periodic insights.
Analyze customer feedback (CSAT, NPS, support tickets, Google reviews) and identify root causes of satisfaction/dissatisfaction.
Collaborate with CX leaders, store teams, and product teams to create data models and impact reports.
Translate numbers into actionable insights with clear storytelling, visuals, and recommendations.
Drive automation of data collection, processing, and reporting for scalability.
Track KPIs like customer retention, resolution time, delivery experience, and brand sentiment.

Ideal Candidate:

2–5 years of experience in data analysis, preferably in a customer-facing domain (CX, retail, automotive, or tech).
Strong knowledge of Excel/Sheets, SQL, and at least one dashboard tool (Google Data Studio, Power BI, or Tableau).
Experience working with structured and unstructured data from surveys, CRMs, chats, emails, and social reviews.
Ability to find trends, correlations, and anomalies and communicate findings to non-technical teams.
Strong storytelling skills to turn data into strategy.

Customer Experience Data Analyst