ABOUT AERO

Aero is on a mission to elevate air travel - inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private. We pride ourselves on being dedicated hosts and expect the same commitment from every team member. That means: We prioritize safety above all else, personalize every experience, always assume best intentions, and act decisively.

ABOUT THIS ROLE

The Guest Relations and Experience Supervisor provides day-to-day leadership for the Concierge team and rotates between three key focus areas: EngageX (Sales), ConciergeX (Ops), and CoreX (Overnight/Admin). Supervisors ensure service excellence, oversee escalations, coach Concierge and Reservations and Member Relations Specialists, and help build long term guest relationships that define Aero’s premium travel experience to support Aero’s strategic goals in both revenue growth and operational quality.

Guest Relations & Experience Supervisor