Company: Carvis Type: Full-time Compensation: $70,000 – $95,000 base + performance bonus (OTE $100K–$130K) + equity Location: Remote (US-based only) + travel to shops/conferences

About Carvis

Carvis is building the agentic operating system for the physical world of vehicle service and repair. Every day, millions of vehicles move through a complex ecosystem of service advisors, technicians, operators, and fleet managers — yet the systems supporting them haven't kept pace with the growing complexity of modern vehicles. Carvis transforms how decisions are made across the entire service lifecycle, turning fragmented data from real-world repair cases into instant, precise, and scalable intelligence for shops, fleets, and dealerships. This isn't just about efficiency — it's about redefining how work gets done in a $200B+ industry and laying the foundation for AI to operate in complex, real-world environments. We're a small, fast-moving team building at the frontier of physical AI, looking for people who want to shape the future.

The Role

We're looking for a Customer Success Manager who will own the relationship between Carvis and the shops we serve. You'll guide customers from onboarding through long-term adoption and growth — making sure every shop gets real, measurable value from our platform. There are two paths into this role, and we're excited about both:

You come from the auto repair world. Maybe you've been a service advisor, worked at a shop management platform, or spent years alongside shop owners. You know the industry inside and out — the workflows, the lingo, the daily grind — and you're ready to bring that expertise to a customer success career in SaaS.

You're an experienced Customer Success Manager from an adjacent industry. You've built onboarding playbooks, managed a book of business, and driven retention at a SaaS company — and now you're eager to apply those skills in the auto repair vertical. You're a fast learner who gets energized by immersing yourself in a new industry.

Either way, you're someone who builds trust quickly, thinks in systems, and genuinely cares about helping customers succeed.

What You'll Own

Customer Onboarding & Adoption

Own the end-to-end onboarding experience for new shops — from data migration and system integration to first-estimate success
Develop and refine onboarding playbooks that drive rapid time-to-value
Train service advisors and shop owners on how to get the most out of Carvis within their daily workflows
Guide shops through integrating Carvis with their existing shop management system (Tekmetric, Shop-Ware, Mitchell 1, Protractor, and others)

Account Management & Growth

Manage a book of business across independent shops and multi-location groups
Monitor account health metrics, proactively identify churn risk, and intervene early
Drive expansion within existing accounts by uncovering new use cases and demonstrating ongoing value
Build strong, trust-based relationships with shop owners and service advisors

Voice of the Customer

Serve as the primary advocate for customers internally, feeding insights back to product and engineering
Identify patterns in customer feedback and translate them into actionable product recommendations
Contribute to customer-facing resources — help articles, onboarding guides, and best-practice documentation

Industry Expertise

Act as the in-house expert (or become one) on shop management systems and the auto repair technology landscape
Stay current on industry trends, competitive dynamics, and emerging technology that affects how shops operate
Engage with automotive repair communities to build brand awareness and deepen industry knowledge

What you bring

2–5 years of experience in customer success, account management, or customer onboarding — in automotive, trades, or adjacent vertical SaaS
Proven track record of onboarding customers to SaaS products and driving adoption through structured success plans
Strong relationship-building skills — you can speak confidently with a 2-bay independent shop owner and a 30-location regional group alike
A genuine interest in the auto repair industry and the people who work in it
Comfort with data and metrics — you use account health scores, usage data, and KPIs to prioritize your work

Nice-to-Haves

Prior experience as a service advisor, shop manager, or in an automotive repair operations role
Hands-on experience with a major shop management system (Tekmetric, Shop-Ware, Mitchell 1, Protractor, R.O. Writer, or similar)
Deep familiarity with shop KPIs like ARO, car count, gross profit, and effective labor rate
Sales or business development experience — comfort running product demos, handling objections, and closing new business
Experience with CRM tools (HubSpot, Salesforce) and customer success platforms (Gainsight, ChurnZero, Vitally)
Familiarity with AI-powered tools and comfort explaining technical concepts in simple terms
Knowledge of parts ordering systems, labor guide integrations, and DVI (Digital Vehicle Inspection) tools

Why Carvis

Industry impact — Help modernize an industry that's long overdue for better technology
AI-first product — Work at the intersection of artificial intelligence and a massive, underserved market
Early-stage opportunity — Shape the customer success function from the ground up with real ownership
Competitive comp — Strong base salary plus performance-based upside tied to real outcomes

How to Apply

Send your resume and a short note about your connection to the auto repair industry to [email protected]. Bonus points if you can tell us about a time you turned a skeptical shop owner into a product champion.