ABOUT MICHIGAN CENTRAL

Michigan Central is a 30-acre technology and cultural hub located in Detroit, where leaders, thinkers, communities, and creators come together to accelerate bold ideas and new solutions that shape our collective future. With access to world-class infrastructure, tools, and resources, Michigan Central empowers innovators and community members to collaborate on ground-breaking solutions to global challenges.

Since opening in April 2023, Michigan Central has evolved into a vibrant and diverse ecosystem comprising approximately 2,000 employees from nearly 250 companies and startups. Together, these organizations work at the intersection of mobility and society, driving projects that create lasting impact and redefine how the world approaches mobility.

Event Sales & Client Engagement Coordinator

Department: Events & Visitor Engagement
Reports to: Senior Event Sales Manager
Status: Full-Time
Location: Michigan Central

Role Summary

The Event Sales & Client Engagement Coordinator supports the full lifecycle of private, public, and cultural events at Michigan Central, from initial inquiry through event execution and post-event follow-up. This role is client-facing and sales-oriented, serving as a primary point of contact for clients while partnering closely with internal sales, logistics, experience, and production teams to deliver seamless, high-quality events.

This position plays a critical role in driving revenue, supporting lead conversion, and ensuring a consistent, audience-centric client experience that reflects Michigan Central’s brand and operational standards.

Key Responsibilities

Sales Support & Lead Management

Serve as an initial point of contact for inbound event inquiries, providing timely, professional responses and qualifying leads.
Support the sales pipeline by scheduling site tours, preparing proposals, and assisting with pricing, availability, and space recommendations.
Maintain accurate client and event data in Tripleseat to support forecasting, reporting, and revenue tracking.
Assist with contract preparation, including license agreements and addenda, ensuring timely execution and compliance.

Client Engagement & Event Execution

Act as a consistent client liaison throughout the event lifecycle, from booking through event day, ensuring clarity, responsiveness, and alignment.
Coordinate with clients to gather key event details, timelines, vendor needs, and experience expectations.
Partner with the Event Logistics and Production team to transition booked events into execution, ensuring accurate and complete handoff.
Support client communications including know-before-you-go materials, load-in/out schedules, and event-day expectations.
Participate onsite to support client experience and ensure service standards are met.

Cross-Functional Coordination

Collaborate with internal teams including logistics, production assistants, janitorial, security, engineering, and visitor engagement staff.
Support vendor coordination by tracking Certificates of Insurance (COIs) and ensuring vendor compliance with Michigan Central policies.
Assist with internal scheduling, staffing coordination, and event documentation as needed.

Administrative & Operational Support

Maintain organized digital records for events, contracts, and client communications.
Assist with post-event follow-up, feedback collection, and reporting.
Support sales and leadership with ad-hoc reporting, metrics tracking, and process improvements.
Uphold Michigan Central’s policies related to safety, compliance, liquor licensing, and vendor management.

Qualifications

Required

2–4 years of experience in event sales, event coordination, hospitality, or client services.
Strong client communication skills with a professional, service-oriented approach.
Highly organized with the ability to manage multiple events and deadlines simultaneously.
Experience working in CRM or event management platforms (Tripleseat preferred).
Proficiency in Microsoft Office and Google Workspace tools.
Ability to work evenings and weekends for events.

Preferred

Experience in venue-based event sales or large-scale event operations.
Familiarity with contracts, event licensing, and vendor coordination.
Knowledge of event compliance requirements including insurance and safety standards.
Passion for creating exceptional guest and client experiences.

Core Competencies

Client-first mindset
Sales support and revenue awareness
Attention to detail and follow-through
Cross-functional collaboration
Strong written and verbal communication
Problem-solving in fast-paced environments

Why This Role Matters

This role is essential to Michigan Central’s events business—supporting revenue growth, ensuring operational excellence, and delivering experiences that welcome diverse audiences into one of Detroit’s most iconic civic spaces.