Computer Hardware & Networking Support Engineer

Key Responsibilities

1. Execute the installation, configuration, upgrading, and repair of computer hardware, operating systems, and standard enterprise applications
2. Design, implement, and maintain structured network cabling systems (Cat5e/Cat6), encompassing crimping, patching, and comprehensive server room rack management
3. Diagnose, troubleshoot, and resolve escalated hardware, software, and local network connectivity issues to mitigate operational downtime
4. Travel to remote office locations nationwide to execute new IT infrastructure deployments, conduct hardware audits, and rectify critical physical system failures
5. Configure and maintain essential network infrastructure devices, including routers, switches, firewalls, and wireless access points
6. Monitor hardware lifecycles, coordinate preventative maintenance schedules, and facilitate the procurement or repair of necessary replacement components
7. Serve as the primary on-site IT liaison for remote branches, including the end-to-end setup of IT infrastructure for newly established locations

Ideal Candidate

1. Minimum 5 years of proven, hands-on experience in IT support, hardware troubleshooting, and network maintenance
2. Exhibits a strong willingness and capability to travel extensively nationwide, occasionally on short notice, to address hands-on technical requirements at remote locations
3. Possesses comprehensive knowledge of PC architecture, peripheral troubleshooting protocols, and physical network infrastructure, including cable laying, termination, and testing methodologies
4. Demonstrates the ability to function effectively with minimal direct supervision, capable of managing comprehensive site deployments independently in field environments
5. Maintains a robust understanding of core network protocols (e.g., TCP/IP, DNS, DHCP) and standard enterprise networking hardware
6. Possesses the ability to articulate technical concepts clearly to non-technical personnel and maintains meticulous documentation within IT ticketing systems
7. Demonstrates the physical stamina necessary to manage heavy IT equipment, execute cabling tasks in restricted spaces, and maintain prolonged activity during office deployments
8. Holds industry-recognized credentials such as CompTIA A+, CompTIA Network+, or Cisco CCNA