Area Service Manager - KL+TN

Key Responsibilities

1. Lead and manage a diverse team of service professionals to ensure high-quality service delivery in both Kerala and Tamil Nadu, Work location will be Trivandrum
2. Develop and implement customer engagement strategies that enhance client satisfaction and loyalty
3. Monitor team performance and provide coaching to improve service outcomes, ensuring that all team members are aligned with company objectives
4. Act as a primary point of contact for key customers, addressing their needs and resolving any issues promptly
5. Analyze service metrics and feedback to drive continuous improvement in service processes and team performance
6. Achieve a minimum customer satisfaction score of 90% through effective team management and customer engagement initiatives
7. Successfully reduce service response times by 20% within the first year of employment through efficient team handling and process optimization
8. Develop a high-performing team with a retention rate of over 85% by fostering a positive work environment and providing growth opportunities
9. Implement at least three innovative customer engagement strategies that lead to an increase in customer retention by 15% year-over-year

Ideal Candidate

1. Proven experience in team management and customer service, with a strong focus on team handling and customer engagement
2. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
3. Strong analytical skills to assess service metrics and drive improvements
4. A commitment to fostering a diverse and inclusive workplace